Email customer care
UPS Ground is our standard shipping. To check the status of your order, please use the tracking number included in your shipping confirmation email or login to “My Order History”. Please be aware that tracking information may not be available for the first 24-48 hours after you receive your shipping confirmation email. UPS Ground may take up to 3 to 5 days from ship date within the continental U.S., and 7 to 10 days to HI and AK. Orders received will be processed and shipped on the next business day. Orders placed between 5:00 pm CST Friday through 8:00 am CST Monday will ship on Tuesday. Currently we do not ship to International and APO Addresses due to additional taxes and fees imposed by customs.
Orders up to $25.00 = $6.49
Orders up to $25.00 to $49.99 = $7.95
Orders $50.00 and over SHIP FREE
Orders $150 and up to $250.00 may be subject to additional shipping charges (If you have any questions please call customer service at 800.731.7712
Returns & exchange
If you purchased your product through universalbiosciences.com, and you are unhappy with the product for any reason you may return it for a full refund or a credit. All returns must take place within 30 days of sale transaction date. All freight and handling charges on returned goods are the responsibility of the customer. Please make sure your return package is prepaid, insured and traceable to the address below:
Attn: Via Nature Returns Department
500 Wall Street
Glendale Heights, IL 60139
If your product was purchased at a retail store please contact that store regarding their return policy.
If you have any questions regarding returns please contact customer service at 800.731.7712 to make sure your returns are processed quickly and accurately.
Maximum Purchase Policy
Products purchased on line are not for resale. Orders on line will be limited to $250.00 per day per customer. If you have any questions please email us at firstname.lastname@example.org or call customer service at 800.731.7712
We accept the following:
Retailers and Distributors
For retailers interested in carrying our line please contact us at email@example.com so we can connect you with a distributor and a sales representative in your area.
The Universal Biosciences web site is secured with industry- standard encryption technology and is CPI compliant. Technology is in place to protect against the loss, misuse or alteration of information that we may have collected from you at our site. Up to date encryption techniques are utilized when transferring and receiving consumer data exchanged with our website. While Via Nature makes every effort to ensure the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent third-parties from illegally obtaining this information.